Good understanding of FMCG industry and trends
Solid Knowledge of Nielsen products and services
1-2 years Nielsen Client Service at Response and/or industry experience
Participation in a Project
Good interpersonal skills – ability to develop relationships internally and at the client organization
Strong problem-solving skills, with gradually declining supervision
Strong time management skills and prioritization ability, with gradually declining supervision
Able to respond to inquiries of moderate complexity with almost zero supervision
Able to respond on enquiries of higher complexity with limited supervision
Strong storytelling skills, able to take clients through the solution offered and get their buy-in and satisfaction
Able to coach and support Jr. Executives
Strong levels of clients satisfaction achieved, acknowledgement from the client on a strong mindset to help them.

Requirements

Good understanding of FMCG industry and trends
Solid Knowledge of Nielsen products and services
1-2 years Nielsen Client Service at Response and/or industry experience
Participation in a Project
Good interpersonal skills – ability to develop relationships internally and at the client organization
Strong problem-solving skills, with gradually declining supervision
Strong time management skills and prioritization ability, with gradually declining supervision
Able to respond to inquiries of moderate complexity with almost zero supervision
Able to respond on enquiries of higher complexity with limited supervision
Strong storytelling skills, able to take clients through the solution offered and get their buy-in and satisfaction
Able to coach and support Jr. Executives
Strong levels of clients satisfaction achieved, acknowledgement from the client on a strong mindset to help them.

Nielsen Customer Success team is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily.
We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve.
We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service.

Duties

Support day to day contacts at the client, contributing to the achievement of client satisfaction targets
Build effective relationships with client representatives
Own reporting, including report maintenance, business issue analysis, and solution integration
Provide training to clients on Nielsen tools and solutions
Trouble-shoot and resolve client inquiries related to databases, software, coding, and other key aspects that impact client deliverables
Continue to broaden knowledge of client business issues and needs, Nielsen services, and the broader industry
Liaise with other teams as necessary (e.g. operations, off-shore partners, technology, and data science) to solve client business questions and inquiries
Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team
Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded
Work closely with Practice/Retail Analytic Consulting teams, Operations, and Data Science to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes

Customer support, client care Jobs in Entry and Basic-level

Customer Success Executive